Shipping & Returns

THINKING OF GETTING A NEW MACHINE

DID YOU KNOW BABY LOCK HAS GREAT WARRANTY ON THEIR MACHINES AND WHEN YOU BUY QUALITY IT ALSO MEANS REPAIR PARTS ARE AVAILABLE, PLUS THEY COVER THE FIRST YEAR OF TECHNICIAN LABOUR COST AS WELL.

WANT MORE, THEY ALSO HAVE AN OPTION FOR YOU TO PURCHASE EXTRA WARRANTY, FOR MORE DETAILS REACH OUT TO US BECAUSE IT REALLY IS A GREAT OPTION IF YOU CHOOSE.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

Please also note that the shipping rates for many items we sell are ORDER BY TOTAL.  

The TOTAL of any such item can be found on its listed price, whether regular price and/or sale price listed.

 

NOTICE: ALL APPROVED REFUNDS ARE REFUNDED IN THE FORM OF STORE-CREDIT 

IF YOU CHECK OUT IN CART, IT WILL BE ASSUMED THAT YOU HAVE READ AND AGREED TO THE RETURN AND SHIPPING POLICY.

RETURN AND EXCHANGE POLICY

YOU MAY RETURN MOST NEW, UNOPENED ITEMS WITHIN 3 DAYS,

IN-STORE PURCHASES - FROM PURCHASE DATE

ONLINE PURCHASES - FROM TRACKING NUMBER DELIVERED DATE

RECEIPT MUST BE PROVIDED TO US FOR REFUND CONSIDERATION

PLEASE TAKE NOTICE THAT THE REFUND MAY BE GRANTED AFTER A FULL INSPECTION OF THE PRODUCT HAS BEEN COMPLETED IN A TIMELY MANNER AND IT IS NOTED AS IN NEW CONDITION AND ALL ITEMS PRESENT.

A 10% RESTOCK FEE IS APPLIED TO ALL RETURNS.  

THIS COVERS

  • PAYMENT PROVIDER FEES
  • EMPLOYEE INSPECTION, PROCESSING AND RESTOCKING TIME COST

PLEASE TAKE NOTICE FOR MACHINE(S): IF MACHINE(S) QUALIFY FOR A REFUND, ARE REFUNDED IN THE FORM OF STORE CREDIT AND NO EXCHANGE FOR A MACHINE OF LESSER VALUE OF THE ORIGINAL PURCHASE AMOUNT.

FINAL SALE ITEMS ARE - NOTIONS, FABRIC, USED AND FLOOR MODEL MACHINES, IRONS, LUBRICANT(S), STABILIZER, KIMBERBELL PRODUCTS, THREAD

POSTAG, SHIPPING AND SHIPPING INSURANCE ARE NON-REFUNDABLE

PRE-ORDER CANCELATIONS ARE ALLOWED, IF DONE WITHIN 3 DAYS OF DATE WHEN ORDER PLACED

 

DO NOT RETURN SHIP ITEMS. 

ALL RETURNS AND EXCHANGES MUST BE HANDLED IN PERSON, AT 

44 HARVEY STREET TILLSONBURG ONTARIO CANADA 

GUARANTEE ON DELIVERY DATE

Guarantee on a delivery date varies on shipping company used. Delays happen for reasons outside our control, so your patience is greatly appreciated.


SHIPPING AND SHIPPING INSURANCE COVERAGE POLICY FOR 

LARGE ITEMS AND LARGE MACHINES

PLEASE NOTICE: ALL ITEMS ARE SHIPPED WITH INSURANCE COVERAGE FROM THE SHIPPING COMPANY USED TO SHIP AN ITEM AND ANY ITEM CATEGORIZED OR QUALIFIES FOR FREE SHIPPING DOES NOT INCLUDE SHIPPING INSURANCE COVERAGE AND A $1.75 FEE FOR COLLECTING A SIGNATURE.

SHIPPING INSURANCE COVERAGE COST IS CALCULATED BY THE SHIPPING COMPANY USED AND COLLECTED BY SHIPPING COMPANY USED.  TO PROCEED TO CHECK OUT AND CHOOSE TO HAVE AN ITEM DELIVERED WILL BE ASSUMED THAT YOU AGREE TO THIS NOTICE.

 

WAITING ON A PRE-ORDER

DUE TO THE CURRENT AND CHANGING SITUATION OF COVID-19, ALL PRE-ORDER ITEMS ARE NOT GUARANTEED TO BE SHIPPED TO YOU BY A SPECIFIED DATE, DELAYS HAPPEN DUE TO SO MANY FACTORS OUTSIDE OF OUR CONTROL AS WE WAIT FOR THEM TO ARRIVE TO US AND BE SHIPPED TO YOU.  THEY WILL BE SHIPPED OUT AS THEY COME IN, IN ORDER OF PURCHASED DATE AND TIME. (FIRST COME, FIRST SERVE).

PAYING FOR SHIPPING ON PRE-ORDER ITEMS

ALL PRE-ORDERS ITEMS WILL BE CHARGED FOR SHIPPING SEPARATE, AS THEY DO NOT ALWAYS SHIP THE SAME TIME AS ITEMS INSTOCK.  YOU WILL BE CONTACTED WHEN PRE-ORDER ITEMS ARRIVE TO COVER THE SHIPPING COST. 

CANCELING A PRE-ORDER ITEM OR ORDER

AFTER 3 DAYS FROM DATE OF PURCHASE PLACED, ANY CANCELED PRE-ORDER WILL BE REFUNDED IN THE FORM OF STORE CREDIT.

 

SEW-U-CAN reserves the right to amend this Policy without notice